Welcome to OurHousing
OurHousing helps social housing landlords and customers have conversations to improve services together.
The idea is simple – customers tell their stories here, we share them with landlords who then reply.
Customers get heard and landlords get feedback they can action.
OurHousing in 4 easy steps
- Customers log in to add stories of their housing experience
- They select their landlord and service, then describe their story and how happy they are about it
- We then moderate the story and publish it so that other customers or the landlord can respond publicly
- A conversation then takes place, where the customer and landlord co-create better services
OurHousing will always be free to use for social housing customers. Landlords can invest in a subscription to provide a comprehensive package of support.
Download OurHousing summary leaflet
Apr 29
by Dave Briggs
We’re delighted to be able to report that significant progress is being made with the development of the OurHousing application. We now have a working beta which demonstrates the power of the feedback tool we are developing for social housing tenants. Today, Fraser and I are demo’ing the tool to Thames Valley Housing, one of [...]
Jan 28
by Fraser Henderson
The welfare reforms planned for April 2013 are a big upheaval. For housing associations this could mean rent loss, increasing arrears and constraints on future income growth. In order to avert these risks, landlords will need to better understand their tenants. Resource allocation will have to be more targeted and more business intelligence (e.g. customer [...]
Sep 17
by Fraser Henderson
According to a recent report by a number of housing associations and Martha Lane Fox, as many as half of the 8.7million British people who have never been on the internet live in social housing. Moreover, 1m older people say they are always or often lonely, while 3.1m do not see family, friends or neighbours [...]
