Having to chase all the time

About PJHA. This happened about 4 years and 6 months ago

My parents home is getting quite old and little things keep going wrong. It's to be expected but obviously it's an inconvenience and can sometimes cause real frustration to them.

Every time I need to tell the housing association about something they are very polite and understanding, and often I find dealing with them very pleasant.

However, I do feel I need to keep chasing to get stuff sorted. It's as though there isn't any way of them remembering to come and see my parents and so I have to call back every few days to check they haven't been forgotten.

It's hard to be angry because they try so hard to be helpful. Perhaps they just need a better system?

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